Shipping Policy
Shipping Policy
Last Updated: October 2025
Welcome to AstroiGems — your trusted destination for authentic spiritual products and astrology services.
We strive to ensure that your order reaches you safely, quickly, and in perfect condition. Please read our Shipping Policy carefully to understand how we process and deliver your orders.
🔹 1. Order Processing Time
All confirmed orders are processed within 1–2 business days (excluding Sundays and public holidays).
Once shipped, you will receive a confirmation Email or WhatsApp message with your tracking details.
Orders placed after 6:00 PM are processed on the next business day.
🔹 2. Shipping Partners
We use reliable and reputed courier services such as Delhivery, BlueDart, DTDC, Xpressbees, and India Post to ensure smooth delivery across India.
Your tracking ID will be provided as soon as the shipment is dispatched.
🔹 3. Estimated Delivery Time
Metro Cities: 3–5 working days
Other Cities / Towns: 5–7 working days
Remote / Rural Areas: 7–10 working days
Delivery times may vary due to unforeseen delays such as festivals, weather conditions, natural events, or courier network issues.
🔹 4. Shipping Charges
Free Shipping on all prepaid orders above ₹499.
For Cash on Delivery (COD) orders or small-value purchases, a nominal fee of ₹49–₹99 may apply (as shown during checkout).
Any promotional Free Delivery offers will be clearly mentioned on the product or checkout page.
🔹 5. Cash on Delivery (COD)
COD is available in most major pin codes across India.
Please ensure your contact number and delivery address are accurate so the courier partner can reach you easily.
Repeated refusal of COD orders may result in COD being disabled for future purchases.
🔹 6. Order Tracking
Once your order is shipped, you’ll receive a tracking link via Email or WhatsApp.
You can also check the delivery status anytime by visiting:
AstroiGems.in/track-order
and entering your Order ID.
🔹 7. Delays or Delivery Issues
If your order is delayed or not delivered within the expected timeframe:
Contact our support team with your Order Number, and we’ll assist you promptly.
In rare cases of courier loss or Return-to-Origin (RTO), we will reship the order or issue a refund as per your preference.
🔹 8. International Shipping
Currently, we deliver only within India.
For bulk export or international distribution inquiries, please contact us at support@ring.astroigems.in.
🔹 9. Contact Us
For any shipping or delivery-related queries, please reach out to us:
📧 Email: support@ring.astroigems.in
📱 WhatsApp: +91-7838666344
🌐 Website: AstroiGems.in
🕐 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM
🌿 Our Commitment
At AstroiGems, we ensure every product is packed with care, authenticity, and positive intention before dispatch.
Your trust inspires us to deliver quality spiritual products safely, swiftly, and sincerely, making your experience with us seamless and satisfying.